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Returns

HOW TO RETURN: Purchases made via the Facebook VIP page, this website or app  must be mailed back to our warehouse within 14 days of receiving. (1101 30th Ave, Northport, AL 35476) Package must include original packing slip (located on the backside of your shipping label). Comment Sold returns cannot be dropped off in store OR at our warehouse for any reason — they MUST be mailed back. Customer is responsible for all return shipping fees.

 

✱ Items must be unworn, unwashed, and in original packaging (if any).

✱ “Deal of the Day” items, sale items, markdowns, items purchased with a coupon code, jewelry, bralettes, grab bags, and accessories are FINAL SALE.

✱ Items returned outside of our 14 day return policy or items returned that do not meet the above qualifications will not be accepted, and your account will not be credited. These items will not be mailed back to you and will be donated to a local charity.

✱ If you are ever in question about a return please email our team at info@jennarationboutique.com

✱ Once your return is received we will process a credit to your Comment Sold account within 3 business days.

 

Any defective or damaged items must be reported via email within 3 days of receiving for a Comment Sold credit.